Apple's Sorry... But Not Really

  • čas přidán 28. 03. 2019
  • I've reviewed the MacBook Pro every year but Apple finally admits to a problem on their keyboards that has persisted for 4 years. I hope the 2019 MacBook Pro redesign fixes this issue.
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Komentáře • 3 505

  • Dave Lee
    Dave Lee  Před 9 měsíci +2635

    Apple BADLY needs to fix these keyboards on the 2019 re-design

    • Qacc6
      Qacc6 Před 2 měsíci

      @YouTubaholic Because their X1 Carbon is so much lighter than a Macbook Pro or Macbook Air.

    • Grinder Man
      Grinder Man Před 8 měsíci


    • Chillhoof
      Chillhoof Před 8 měsíci

      They should have never changed the 2015 chiclet style keyboard. Perfectly fine and reliable product.

    • Ich Bin
      Ich Bin Před 8 měsíci

      And then probably boast how their "new" keyboards and glorious and problem-free.

    • Silemu Aloyce
      Silemu Aloyce Před 9 měsíci

      Why u don't review samsung laptops?! Ain't they good and better?

  • Deedee Mireya
    Deedee Mireya Před měsícem

    And get here we are and the keyboards it’s the same on the MacBook Air

  • Qacc6
    Qacc6 Před 2 měsíci

    Love the stubble.

  • Matias Suzart
    Matias Suzart Před 2 měsíci

    I was wondering to buy a MacBook Pro.... But I’ll wait a little more

  • Pilletta Doinswartsh
    Pilletta Doinswartsh Před 4 měsíci

    there is a "Keyboard Service Program" on many Macbook model keyboards:
    MacBook (Retina, 12-­inch, Early 2015)
    MacBook (Retina, 12­-inch, Early 2016)
    MacBook (Retina, 12-­inch, 2017)
    MacBook Air (Retina, 13-inch, 2018)
    MacBook Air (Retina, 13-inch, 2019)
    MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
    MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
    MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
    MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
    MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
    MacBook Pro (15-­inch, 2016)
    MacBook Pro (15-­inch, 2017)
    MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
    MacBook Pro (15-­inch, 2018)
    MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
    MacBook Pro (15-­inch, 2019)

    JEWISH COMMUNISM Před 4 měsíci


  • Endless Triangle
    Endless Triangle Před 4 měsíci

    I imagine the Apple solution to this (like all of their "innovations" in recent years) "aRE YOu TirED OF KeyBoarDS ThAt DOeSN't WoRk???/ THey'Re SO OuTDatED bY Now. We ALL KnOW HoW PPL LoVE OuR TOUch ScrEENs In OuR iPaDS sO iNSteAd OF ThOSe CLuMsy KeYbOARds WE wILL GiVe u a ToucH OnE InStEAd. BUt If U reAllY WaNT oNe YOU CaN Buy eXTeRnAL OnE FoR O N L Y 1000$ AnD CoNNeCt iT By An USB PoRt ThAt our MAcS DoESn't PrOvIDe, BUT WaiT u CaN Buy an WiRElesS AdaPtEr AnD PlUg iT DireCTLy tO uR KeYboaRD for J U S T 365$!!!"
    Also they might release an external refrigerator to cool your Mac xD

  • Cass -
    Cass - Před 4 měsíci


  • Abdul Salim
    Abdul Salim Před 5 měsíci

    My keys getting failed one by one.
    Recently when I was writing an email to my manager in hindi which included :
    Koisse mojey bohutt late 9 pm
    By that time my O, E, J, H, L keys were gone. So I lost my job right when he received the email.

  • idonda
    idonda Před 6 měsíci

    so with the 2019 new ones they did not fix the problem.

  • eastlondonhustler
    eastlondonhustler Před 7 měsíci

    I think the root of the problem isn't Apple, it's their customers, Apple know they are unhappy, but they also know that they will continue buying their products , if you were in charge of Apple and knew that there were millions of iSheep queueing up day and night to buy your products, would YOU spend more money repairing faults like these ?
    I didn't think so.

  • Mitchell Djunaedi
    Mitchell Djunaedi Před 7 měsíci

    I wish Steve Jobs was still with us today.

  • Fanur Anuojat
    Fanur Anuojat Před 7 měsíci +1

    Even their apologies are broken junk! 😄

  • Slor Gaming
    Slor Gaming Před 7 měsíci

    Apple's solution to all their problems: buy a new one of their products.

  • Cat Hates Doors
    Cat Hates Doors Před 7 měsíci

    Now they did reinvent the keyboard design for 2019 MacBook Pro. No more complaints about this OLD design. Just make complaints about the NEW design.

    GXNGHIS Před 8 měsíci +1

    Now the mbp 2019 is out and no apple haven’t fixed it but have decided to use ‘new material’ smh.

  • Benjamin Samuel
    Benjamin Samuel Před 8 měsíci

    The are only small number of users.. Because they can call n email the correct number to complain... Keys dont work.. Apple is too smart

  • Benjamin Samuel
    Benjamin Samuel Před 8 měsíci

    Oo i know the solution to the keyboard issue without repair.... Buy new one

  • Benjamin Samuel
    Benjamin Samuel Před 8 měsíci

    I hope their sorry fixes my new macbool pro keyboard aticly issue

  • Whole Food Plant-Based Man
    Whole Food Plant-Based Man Před 8 měsíci +1

    Wow, I’m sure glad I don’t use Apple laptops.

  • Ricardo Franco
    Ricardo Franco Před 8 měsíci

    Frankly the best apple keyboard I’ve ever used was the one that came with the iMac 2005 model. It was well made, had solid buttons, truly enjoyable typing experience while enjoying a neat look (white keys on a clear body). Sadly it seized to work after 10+ years. I’m not a fan of the keyboard the laptops come with nowadays. My MacBook Air (mid 2013 model) has very delicate keys. A book fell on the keyboard a few months ago (a soft cover book at that) and the up arrow key completely broke in half and even damaged the clip underneath the key. Everything works but it’s annoying seeing that key missing. It happened in December and I still can’t get used to it. Also while on topic on how overly delicate these laptops are, about a year after I bought the laptop, I left it closed on my work desk for about 30 minutes. When I got back to my desk, I saw that my coworker had served me coffee and left my mug on top of the apple logo (dumb dumb move). When I opened my screen, I saw a circular rim area in the middle of the screen that’s slightly brighter than the rest of the screen. The weight of the mug had made the screen burn in!!! I’ve never been able to fix it. I figured it would cost too much to fix the screen and now even the key. Next Mac I buy will probably not be a laptop.

  • Figaro
    Figaro Před 8 měsíci

    Apple devices are pleasant to look.
    Guys in Apple are disgusting.

  • DenviousMars
    DenviousMars Před 8 měsíci +1

    Very easy to solve.
    Just dont buy Apple products

  • Pax
    Pax Před 8 měsíci

    Dude ur awesome cause ur so damn honest

  • Vicky Sekaran
    Vicky Sekaran Před 8 měsíci

    I can bet these apple idiots will stick with the same chassis

  • Red
    Red Před 8 měsíci

    Great videos. Thanks

  • Sundar Pichai
    Sundar Pichai Před 8 měsíci


  • 3Degrees DB
    3Degrees DB Před 8 měsíci

    Where did you get those lights in the corner of the room?

  • Thomas
    Thomas Před 9 měsíci

    youre typing it wrong

  • Thomas
    Thomas Před 9 měsíci

    youre typing wrong

  • tz i
    tz i Před 9 měsíci

    oh when I saw that ad, just realized that Apple actually used compliant mechanism for the butterfly design, that's brilliant!!!

  • Sanu
    Sanu Před 9 měsíci

    Everything works my ass

  • Thomas King Schillerlein
    Thomas King Schillerlein Před 9 měsíci

    Customers: Are you sorry?
    Apple: well... GO FUCK YOURSELF! LOL

  • Thomas King Schillerlein
    Thomas King Schillerlein Před 9 měsíci

    You could also "NOT BUY APPLE!", but you're probably a morbidly obese stupid average Joe Murican. Are you?

  • yeoJ kuotaaM
    yeoJ kuotaaM Před 9 měsíci

    Typing the apology on the Android might have proved *More Quality*

  • Andrew Moss
    Andrew Moss Před 9 měsíci

    I haven't had any keyboard issues (yet), but I'm very disappointed by my £3000+ 15" MacBook Pro. Flimsy lid, noisy fans and regular crashing make me regret buying it.

  • Charlie Wu
    Charlie Wu Před 9 měsíci

    how do you use all four of your laptops? do you switch out the old ones once the new one came out? or somehow you are keeping all of them in sync? if there's a good way i'd love to know

  • na Cna
    na Cna Před 9 měsíci

    my Enter key does not click anymore. Thanks apple !

  • Feyzan
    Feyzan Před 9 měsíci

    The biggest problem is that you are still using MacBooks. Lol stupid apple Fandom.

  • L.A. Emert
    L.A. Emert Před 9 měsíci

    As much as I love my iPhone X i simply can’t afford any new Apple products smh

  • Adam Macias
    Adam Macias Před 9 měsíci

    You crazy Dave! iSorry 🤣

  • Kenneth Loung
    Kenneth Loung Před 9 měsíci

    they keep telling us that a thinner laptop is better and then look at the problem now. they can't even properly fix there own keyboards. This is pretty sad for a company period.

  • Thicc Boi
    Thicc Boi Před 9 měsíci

    Moral of the story buy a hp spectre instead

  • Manraj Rakhra
    Manraj Rakhra Před 9 měsíci

    Thank you very much for the recommendation Dave, I will wait up for the hopefully updated 2019 version. I've a 15 inch MacBook Pro from 2013 that's dying a slow death. Too bad they don't make 'em like they used to.....

  • Andres Valdevit
    Andres Valdevit Před 9 měsíci

    Dude, the new Acer Concept D for creators has just been presented! Looks promising and point's at tackling head on the entire Apple lineup, looking forward for your opinion on it. At the moment the Mac Pro is a sick joke more than ever!

  • Oliver Harrison
    Oliver Harrison Před 9 měsíci

    Unfortunate is the wrong word to use, Dave. I appreciate you being so harsh about how they're dealing with how they're applying the fix. Apple's constantly ignoring the problem in order to save money by not fixing a design that was bad to start with. That's not unfortunate, that is negligence at best and consumer hostile at worst.

  • Sudden Eye
    Sudden Eye Před 9 měsíci


  • blobidk
    blobidk Před 9 měsíci

    As a video editor, apple is forcing me out of their ecosystem. I went from entirely apple computers (laptop and desktop) to my current setup of apple laptops and windows desktops...
    Almost 2 years ago, i splurged and bought the most expensive and maxed out MacBook i could buy and this was the dumbest decision i have ever made.
    The laptop is barely two years old and is about as useful as a potato with a usb plugged in to it. 7 of my keyboard keys are unresponsive at best and the cooling system is non-existent causing the cpu to throttle. Right now the laptop is only good for handling Chrome and not too much else at the same time.
    I am on the market for a new portable editing machine and im just not sure apple is the way to go anymore.

  • drifter4training
    drifter4training Před 9 měsíci

    Soo are they loosing their mojo or their shit ?

  • EchoZ
    EchoZ Před 9 měsíci

    Apple Fans: U GuYs UsE iT WhEre ThEre Is ToO mUcH DuSt nO WonDeR
    People: ok where is there no dust
    Apple Fans: ehhhhhhh..... In SpAcE

  • Jesus Kush
    Jesus Kush Před 9 měsíci

    God I miss the 2015 macbook pro worked like a charm why did they have to ruin it

  • Nelson Andrés Dominguez
    Nelson Andrés Dominguez Před 9 měsíci

    Amazing! Thanks for the content!

  • Hazel
    Hazel Před 9 měsíci

    i bought an old macbook air and i am very happy with it...

  • The Nozar
    The Nozar Před 9 měsíci

    Absolutely hate their keyboard design. The peripherals nowadays are so crappy with regards to ports and keyboard especially that once my 2015 macbook pro gives up, I'll straight up switch to windows

  • 조종혁
    조종혁 Před 9 měsíci

    Just getting back to old macbook keyboards might be a better idea...

  • Florentino Ariza
    Florentino Ariza Před 9 měsíci

    After Jobs, Apple became a lemon.

  • Abhishek Bhushan
    Abhishek Bhushan Před 9 měsíci

    Hey Dave, can you please share the buying link for the neon light rods kept in the background. They are super awesome !

  • charles potts
    charles potts Před 9 měsíci

    The Old addage "If it Ain't Broke, don't fix it!" In some ways Apple is a victim of it's own success, Post butterfly keyboard era, you didn't hear hardly with any problems with their keyboards, Keeping in mind you're asked to spend anywhere from $1500 to $2800.00 in some cases for a Macbook with an inferior Keyboard, Now that's definitely an "Bad Apple", not that they shouldn't look for ways to upgrade the engineering of their products, but when you're constantly encountering the same old problems, over & over again, what's the definition of insanity? Go figure Apple...

  • Axel Axel
    Axel Axel Před 9 měsíci

    Buy huawei. Million years better

  • Ravi Kumar
    Ravi Kumar Před 9 měsíci

    first time I heard sorry from Apple..