This guy should get FIRED!! - $1500 Gaming PC Secret Shopper pt3

  • čas přidán 18. 12. 2018
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    We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
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    HP Omen:
    iBuyPower i5 Configurator:
    Origin PC Chronos:
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    Intro Screen Music Credit:
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    Outro Screen Music Credit: Approaching Nirvana - Sugar High
  • Věda a technologieVěda a technologie

Komentáře • 11 050

  • Linus Tech Tips
    Linus Tech Tips  Před měsícem +3401

    Thanks for watching guys! Hope you're all enjoying the series so far.
    iBUYPOWER posted a response to our video here:

    • Machine Mechine
      Machine Mechine Před dnem

      Magnum T.I. 2.0 Must Include The "Man Stash" Yeah, the mustache! MUST HAVE MUSTACHEEEEE! LOL Thanks for the videos.

    • Steven Clark
      Steven Clark Před dnem

      +Dusty2084 Most states in the U.S. are single party consent on recordings. There's only a handful that are not. I'm pretty sure most tech support calls are being recorded on their end anyways which essentially give you the go ahead to record them.

    • Guy Sky
      Guy Sky Před 7 dny

      You should ask for responses from all of the bad performers.

    • DracoTora
      DracoTora Před 9 dny

      sounds like an "OMG, we are busted, let's just post something that makes it look like we are solving it and hope everyone believes us, but in reality, do nothing."

    • TheVoidRose
      TheVoidRose Před 11 dny

      I already knew going in that iBUYPOWER was going to be bad but man that guy made me so mad, I hope he got fired.

  • Julian Kurt
    Julian Kurt Před 3 hodinami

    I have the feeling someone from ibuy gets fired

  • Russell Bousfield
    Russell Bousfield Před 7 hodinami

    Oh man, that's bad from HP. I had an Omen Laptop fan fail last week, outside of warranty. I live in the United States, and they shipped me a free one within 10 minutes. It arrived the next day.

  • Red Rabbit Slayers
    Red Rabbit Slayers Před 9 hodinami

    me : How old are you?
    Linus : I dont know between 16 and 32
    me : What?
    Linus : 1:05

  • Lain Macauley
    Lain Macauley Před 11 hodinami

    I feel sorry for anyone that isn't able to build their own system now...

  • party man
    party man Před 12 hodinami

    The comments are gold. This is the greatest Secret Shopper series ever!!!!

  • Ted Horton
    Ted Horton Před 13 hodinami

    The ancient equipment tells me that you are a legitimate law enforcement agency.

  • Snazzy Media
    Snazzy Media Před 16 hodinami

    whats with the camera focus around 2:00 ?

  • Qaxalvr
    Qaxalvr Před 19 hodinami

    But have you ever hotswapped a 10mbit NIC on a P4 WinXP system and have it be detected ?
    I have :p

  • Richard Graham
    Richard Graham Před dnem

    I see Dell Support is another one with a department in The Punjab - That's probably why it takes so long to get a hold of them. Dell and HP are a disgrace!

  • Missis Miggins
    Missis Miggins Před dnem

    Where in God's name did they get that dimwitted retard of a secretary? She is a few brain cells less than alive. No wonder the ordering of the systems was hit and miss, the girl is retarded.

  • Galaxy S7
    Galaxy S7 Před dnem

    12:52 *_"It's not my ability to manage your ability to look inside a computer …"_*

  • singularity
    singularity Před dnem

    Brilliant series, right on! Still cant decide should i lough (witch i did) or cry :D :D Janice absolutely deserves a bonus for pain and suffering.

  • Drew Mullen
    Drew Mullen Před dnem

    this is one of the most vindicating videos ive ever seen. bravo linus.

  • Guillaume Tete-a-x
    Guillaume Tete-a-x Před dnem

    Linus is so surprised by the companies that put you on hold, then transfer you, then put you on hold, then... you have to give them exactly the same information AGAIN, then they transfer you and you wait on hold. This would all be familiar to him if he dealt with insurance companies in the United States. At least the calls haven't been dropped.

  • Hans Pierre
    Hans Pierre Před dnem

    Janice is great and God Bless her!!

  • Intel 8086 16bit microprocessor

    This video is a masterpiece in both editing, and content. I really enjoyed the music choice in the background that was subtle enough that you could forget it's there, but loud enough that it would still provide a decent amount to the mood of the footage playing over it.

  • Brian Terrill
    Brian Terrill Před 2 dny

    Pff!!! That's nothing. While working AS and at an HP ASP, I was on a 14hr tech support call for a BRAND NEW hp officejet 7110 multifunction printer for 14 FOURTEEN hours!!!! With a 1hr break after 8hr to go eat something and them calling us right back. The issue was an open door error message right outta the box because we were replacing an aged G45 MFP.
    After, AFTER 4 7110 unit replacements later. All with the same issue.
    They send us a 7120 MFP.
    And again. Same issue.
    2 - 7120 MFP replacements later...
    They sent us a 7140.
    And again....
    3 - 7140's later, we finally, FINALLY, get an MFP that works.
    This whole issue took 3 WEEKS of company time that could have been spent in a more productive way.
    Does HP make a good product? Depends on what you get. Their Partsurfer website was very helpful.
    Just don't call them for help.

  • E RIK
    E RIK Před 2 dny

    Why say PEBCAK when you can call it a PICNIC....
    Problem In Chair Not In Computer
    or Id ten T...

  • Ayden Smith
    Ayden Smith Před 2 dny

    Ibuypower was so close to being great if only the guy wasn't such a smartass

  • RubberFistFight
    RubberFistFight Před 2 dny

    The IBuyPower guy was giving SOME good advice, but giving it really badly. But yeah, when he just gave up and ended the call, that's not cool man.

  • Daniel Gunther
    Daniel Gunther Před 2 dny

    Dell tech support sucks. I deal with them a bit. I think they hope you disconnect so they do not have to pay out what they promised. Probably did the math on it and figured it is cheaper this way.

  • Saba
    Saba Před 2 dny

    You are a horrible boss making Janice sit through 3 hours of tech support and then making poor Ivan watch that. I would have cried in anget if I had to be on any kind of phone support for more than 15 or 25 minutes.

  • Neotronis
    Neotronis Před 3 dny

    not buying from alienware or ibuypower for sure..

  • andrew2004sydney
    andrew2004sydney Před 3 dny

    Do a video of dealing with TPG Internet in Australia! Your ADSL service stops without notice and it takes TWO WEEKS to turn it back on again. And that's with phoning them every day to ask what progress is being made with reactivating the service. Turns out that Telstra disconnected the ADSL service but in Australia ISPs and Telstra seem to have an automatic two week delay in achieving anything. I think it's Telstra's way of punishing retail customers who chose a different service provider. Australian internet service sucks.

    • andrew2004sydney
      andrew2004sydney Před 3 dny

      All up, I spent a total of 8 HOURS on the phone with TPG over the period of 14 days.

  • Против Глобал

    Woah, they can access your computer remotelly???!!!!!! And you are all fine with that??????????????????

  • Против Глобал

    Send those peasants back to their sheeps.

  • David Rodenbucher
    David Rodenbucher Před 3 dny

    Some of these are so painful to watch

  • Julie Bonebrake
    Julie Bonebrake Před 3 dny

    *dialing hp* “It can’t be worse than Alienware”

  • PhantomMark
    PhantomMark Před 3 dny

    Awesome job team, this vid sums up my experience with nearly all tech support in all industries, especially the remote tech based in India, if its not on a script your screwed !!!

  • Eric Lopez
    Eric Lopez Před 3 dny

    I work as a computer support field tech and I have received a lot of compliments on my iFix it pro tech tool kit. My dad bought it for me right before he passed away. Also Alienware has some of the worst customer support.
    That ibuypower guy was such a dick head. I know you guys are doing secret shopping, but I would have complained

  • Ean Miller
    Ean Miller Před 3 dny

    The time I had to call Asus was fast cause I refused to do all they asked and told them I knew it was a dead GPU. They took it back, replaced it and boom was working when I got it back.

  • Mr Jay White
    Mr Jay White Před 3 dny

    eye twitching intensifies

  • Bruce Johnson
    Bruce Johnson Před 4 dny

    bro didnt you know you can just download more ram i downloaded a petobyte of ram and it fit in 34 kb of space

  • Dee'Kej
    Dee'Kej Před 4 dny

    I want to see more videos with Janice in the future! ;)

  • vince slark
    vince slark Před 4 dny

    thats just call center service for you in general

  • Surf Widow
    Surf Widow Před 5 dny

    Dell belittle their BASIC (as they keep saying) service and punish customers for not buying their warranty by messing them about this is a PR disaster for Dell Well done for showing us this video! Also whilst its cheaper to outsource tech support to India this demonstrates why so many companies are bring their call centers back home!

    This sort of YT video can really damage a company as they are so exposed here to what customers have to deal with everyday! The companies concerned want to sell high end machines so they better watch this and learn!

    HA! IBuyPower! You just lost a million bucks! LOL!

    HP (JOKE!) At first sounded like a dirty phone call! LUL! MonkaS

    They just want to sell stuff and then move you away as far away as possible!

    PS Your Reel to Reel Tape deck recorder is not running ;) LOL!

  • Magic Right
    Magic Right Před 5 dny

    I think this is a very good and enjoyable video but where’s petscop 2

  • brfritos
    brfritos Před 5 dny

    I don't know how would you feel about it Linus, but here in Brazil we go waaaaayyyyy more targeting the head of the customer. Like a KICK in the head of the customer. PEBCAK here is called BIOS. Burro e Idiota Operando Sistema. Translation? Stupid and Idiot Operating a System. And customer support is equally terrible, with some exceptions. Oh yeah, Microsoft support is just like the rest of the world: crap. LOL

  • conman3609
    conman3609 Před 5 dny

    i see 686 mis clicked liked butons AKA DISLIKED

  • conman3609
    conman3609 Před 5 dny

    lol linus ''WHYYYYYYYYYY!!!!'

  • Nathan Ford
    Nathan Ford Před 5 dny

    This is just painful in my soul.

  • Vicechair games
    Vicechair games Před 5 dny

    Wow that tech service agent at ibuypower was so rude. Like if im buying a computer and im not sure about something tech support is supposed to help not make me the consumer feel like a moron. Condescending comments and tones do not fly

  • Rakly3
    Rakly3 Před 6 dny +1

    anti-static wristbands are BS. This video proves it.

  • Yi huan Teh
    Yi huan Teh Před 6 dny

    18:51 why was one of the host in the video? i thought its live

  • shubham sahu
    shubham sahu Před 6 dny

    Omen ***** a setting will appear RAM 😂 🤣👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

  • Speaker Rob
    Speaker Rob Před 6 dny

    This is such a fun series to watch! Thanks, Linus, for this great content. Each of the companies represented should be thanking you for offering them free quality control of this caliber.

  • Josh Erickson
    Josh Erickson Před 6 dny

    Is Ivan sitting there with headphones on and also helping Janice put the ram back in on the screen?

  • ツMazer
    ツMazer Před 6 dny

    Actually hilarious

  • Belgian Star
    Belgian Star Před 6 dny

    Oh boy, I feel sorry for Janice having to go trough this shit lmao

  • Belgian Star
    Belgian Star Před 6 dny

    Dell tech support uses the same quality ‘professionals’ as a company all Belgians know: proximus

  • DeeKay
    DeeKay Před 6 dny

    How much did you guys pay her to sit through that tech support hell? xD

  • ricky gonzalez
    ricky gonzalez Před 6 dny

    excuse me mother fu**** xD 10:50 best part

  • Jekri Nachyev
    Jekri Nachyev Před 6 dny

    Quickest way to get to tech support for Dell Premium Support

    First call any number listed as dell support like any department Customer Support/Tech support ETC.

    - Have your Service Tag it's really all you need
    this is a 7 digit code with both letter and numbers located on the pc and sent in the first email you are sent from them.
    - In the prompt automated menu, when it asks for service tag basic ignore this step and say whatever twice to bypass this and get to an agent.
    - First say the 7 digit Service Tag in Phonetics for Example Xray-Delta-7-Delta-Xray-Zulu-7 and then say what department you are trying to get to and a brief description of the issue.
    -The agent will notify you that they are going to transfer you. Stay on the line they are setting up the transfer. Then they will get back to you in about 30 seconds then transfer you. And if you get disconnected at this point the next agent will know.
    - Yay if you where transferred properly are now at tech support Make sure you provide your service tag in Phonetics again this data is not transferred from the last person presumably for customer security.
    I hope this quick guide helps anyone trying to navigate this. I have had to do this close to 100 times in the last 3 months so I hope my experience helps others.

  • Hungry Basset
    Hungry Basset Před 7 dny

    Play highlights of this during the Superbowl.

  • Brian Monnissen
    Brian Monnissen Před 7 dny

    I love this new series and especially this part. I think I've rewatched this about 10-15 times! Also, I love the honest rage of Linus, like always.

  • Francois Louw
    Francois Louw Před 7 dny

    Janis is so Cute 😊

  • John Edward
    John Edward Před 7 dny

    I think we all know where to NOT call or buy from I am definitely not getting ibuy or hp Dell beating em is amazing true MVP Dell 😂

  • Todor
    Todor Před 7 dny

    I'd fuck Janice thou.

  • High Desert Exile
    High Desert Exile Před 7 dny


  • khaled azem
    khaled azem Před 7 dny

    Why is there a gun on the table

  • Secret !
    Secret ! Před 7 dny +1

    HP customer support sent me here for my RAM issue. It still isn’t fixed...

  • Haotian Zhang
    Haotian Zhang Před 8 dny

    so that’s why apple succeeded

  • HeyPapi6969
    HeyPapi6969 Před 8 dny +1

    Linus just turned into Michael Scott 13:56

  • Designer Boiz
    Designer Boiz Před 8 dny

    You guys Look like pc detectives this was great information.

  • Tony Hunt
    Tony Hunt Před 9 dny

    HP - Within 30 days they have a DOA policy whereby sales has to decide whether or not they are going to go with a full replacement of the unit. The tech support was probably actually trying to set her up with a swank replacement. Looks like he was fighting policy on the HP...SAAAD

  • WallstreetSplooge
    WallstreetSplooge Před 9 dny

    Native English speakers can go a long way...

  • Adam Warren
    Adam Warren Před 9 dny

    Downloading Ram!

  • Nolan Russell
    Nolan Russell Před 9 dny

    Ever since I had to explain what VOIP is to tech support personnel I realized I knew way more than them and haven't called tech support since.

  • Simon Stål
    Simon Stål Před 9 dny

    I worked in technical support for a while (AppleCare), one of the problems is that you have your own departments and you are not allowed to do support on in an area where you are not trained, even though you might know the solution. So, for example, a newly trained tech support for apple does support for ios (ipad,ipod,iphone,apple watch etc) so if someone calls in for anything related to mac they have to be transferred to the mac department.
    Before they get transferred you'd basically have to get their contact information, ask them what the problem is, get the serial number for the product etc. (Even if you have filled out a form online we'd still have to double check all the information, that's part of the protocol)
    What could happen (at least at Apple) is that there are people there working as "quality control" which sole purpose is to listen to random calls that have been made and make sure that you follow protocol and give the customer the best support when it comes to how you treat them, if you solved the problem or how you solved the problem.
    If you solve a problem that is outside of your "scope", like for example helping a customer with a mac related problem even though you are not certified to give mac support you would get in trouble.
    There was once a guy that called in and I knew how to solve his problem (it was keyboard related and takes just one button press to fix), I tried to transfer him to the mac department but they were busy and he would have to wait about 30 min to get connected so I ended up just telling him the how to do it and wish that no one from quality control would listen in on that call.

  • James Brock
    James Brock Před 9 dny +1

    I am in luv w/Janice :)

  • IronHunter02
    IronHunter02 Před 9 dny

    I can vouch that Alienware support is completely terrible. My computer shut off when I took the side panel off so, I called them wondering if there is a certain way to put the side panel on,by the way my outlet on my wall just happened to go out at the same time I took the panel off.Anyways they asked me for my service number and asked me my name and phone number over and over and over rinse wash repeat for an hour before someone said to try a different outlet on your wall like they took an hour to tell me try a different outlet like Alienware get your shit together!! Then they called me when I was at school wondering if I need more tech support for a problem that I told them had been solved they called me another time after that to which I just instant hung up when I heard the same tech support voice.

  • mx1701
    mx1701 Před 10 dny +2

    They need to fire all these Indian people and hire some competent representatives instead....

  • Capnsensible80
    Capnsensible80 Před 10 dny

    4:16 I don't think "beats off" is the phrase they should probably use lmao

  • Rimmy Tim
    Rimmy Tim Před 10 dny

    This series is great

  • Firefly
    Firefly Před 10 dny

    jesus christ.
    is maingear hiring, id be ok being a tech support guy for a competent company

  • Anton Kalliokoski
    Anton Kalliokoski Před 10 dny

    Wow Linus the frustration at 15:19

  • SzaboBeatz HD
    SzaboBeatz HD Před 10 dny

    Anybody wanna team up for a tech support company ? Please think about me ! I know the basics and can explain every part in a PC Desktop in minutes for anybody with a basic understanding of the English language. Hire meh !

    MAVERICK 42 Před 10 dny

    Editor: Pelle Gustavs i guess he's a recent new Employee

    MAVERICK 42 Před 10 dny +1

    I got to admit that first call sounds like they are Indian tech support scammers.

  • DKone
    DKone Před 10 dny

    wow that Mechanical Keyboard looks sweet. I looked at some CHclip reviews and I would most likely have bought one. That Massdrop website is a hot mess. Have to login/create an account just to see prices???? I don't think so. There explanation of why is a joke. Massdrop you lost a sale!

  • Kenneth Markert
    Kenneth Markert Před 10 dny

    10:28 for the huge RIP

  • Stone Rayven
    Stone Rayven Před 10 dny

    A service call like that is why i dont do Intel anymore. Or Nvidia

  • Jitin Sharma
    Jitin Sharma Před 10 dny


  • Nicolaj H
    Nicolaj H Před 11 dny

    Never heard the term "pebcak" before. In my country we say it's an "error 40" which means the error is 40cm behind the screen.

  • Derago Nalazev
    Derago Nalazev Před 11 dny

    This made me cringing for hours.... gaad damn...

  • Falcon X
    Falcon X Před 11 dny

    That one condescending guy from iBuyPower is like those annoying toxic elitists that ridicule and bully beginners and ruin multiplayer games for the most part. They're so full of themselves they only look at their own perspective. Hope he was fired.

  • TheDennyBros
    TheDennyBros Před 11 dny


  • TexasTimelapse
    TexasTimelapse Před 11 dny

    Fuck anything HP and Dell!! The worst part with Dell is being forced to talk with a worthless Indian, so they get dead last because of that!
    You're better off going to Walmart and buying a gaming PC.
    You'll always be better off building your own. Sure ts intimidating your first time, but when you're done you will look back at how simple it was. My first build was before ANY online video was posted. I just had instructions and pics and it went fine.

  • MiNameIsJake
    MiNameIsJake Před 11 dny

    As someone who works at the uk equivalent of Best Buy, HP are some of the easiest pcs to troubleshoot, so hps complete ineptitude is hilarious to me

  • Tullerion
    Tullerion Před 11 dny

    That iBuyPower... holy shit!!!

  • imaghostya
    imaghostya Před 11 dny

    ah good old dell "hell" tech support

  • Nick Plotts
    Nick Plotts Před 11 dny +1

    I used to work on the business side of HP (now Hewlett Packard Enterprise) on one of the server support teams. At the time I was there, policy did dictate that we were not supposed to cover support issues that belonged to another team, and there was interdepartmental billing that could take place if a department that wasn't supposed to handle a case did so. I don't know if the consumer side is/was the same way, but it would not surprise me.

  • Dimas Haryo Prajoko
    Dimas Haryo Prajoko Před 11 dny

    Welcome.... to indian tech support.

  • Sox4life
    Sox4life Před 12 dny

    16:00 Interesting (They were supposed to just hang up)

  • CanadianLoki76
    CanadianLoki76 Před 12 dny

    Instead of PEBCAK, you can say ID-10-T error as well..

  • CanadianLoki76
    CanadianLoki76 Před 12 dny

    Dell = India call center, seemingly just hire whomever they find walking by the office on the street.
    Ibuypower = at a loss for words, what an ass and what a moronic company.

  • Official Tre D
    Official Tre D Před 12 dny +7

    i wish linus would of just hopped on the phone with the Ibuypower guy and reamed em. Damnit linus

  • fgreger
    fgreger Před 12 dny

    This is like a psycho thriller based on real events.
    Remember kids:
    If you are a bad person in this live, you will get reincarnated in india and be forced to do 24 hours a day of 1st level support without any training. You will only be able to sleep when you pass someone to someone else until they get reconnected to you.

  • fgreger
    fgreger Před 12 dny

    ibuypower support: find someone else to help you. I have no clue why you are talking to me and i have no time for this shit.